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Privacy Policy
Last updated: March 2026
1. Data Controller
The data controller responsible for processing your personal data is:
Eneraq S.L. (hereinafter "Eneraq" or "we") is committed to protecting the privacy of its website users and to complying with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Spanish data protection legislation (LOPDGDD).
2. Personal Data Collected
We collect the following personal data through our contact form and commercial communications:
- Full name
- Email address
- Phone number
- Company name
- Message content submitted through the contact form
We do not collect any specially protected data (sensitive data) through this website.
3. Legal Basis for Processing
The processing of your personal data is based on the following legal grounds:
- Consent (Art. 6.1.a GDPR): When you submit a contact form or subscribe to commercial communications, you provide your explicit consent for the processing of your data.
- Legitimate interest (Art. 6.1.f GDPR): To respond to your inquiries, manage the commercial relationship, and improve our services.
- Performance of a contract (Art. 6.1.b GDPR): When processing is necessary for the provision of requested services.
4. Purpose of Data Processing
Your personal data will be processed for the following purposes:
- Responding to your inquiries and information requests.
- Managing the commercial relationship and providing requested services.
- Sending commercial communications about our energy products and services, always with your prior consent.
- Improving our website and user experience.
- Complying with applicable legal obligations.
5. Data Retention Periods
Your personal data will be retained for the following periods:
- Contact data and inquiries: For the duration of the commercial relationship and, once concluded, for the applicable statutory limitation periods (generally 5 years).
- Newsletter subscription data: Until you withdraw your consent.
- Browsing data and cookies: Please refer to our Cookie Policy.
Once the specified periods have elapsed, your data will be deleted or anonymized.
6. Data Subject Rights
In accordance with the GDPR, you have the following rights:
- Right of access: Obtain confirmation of whether your data is being processed and access it.
- Right to rectification: Request the correction of inaccurate or incomplete data.
- Right to erasure ("right to be forgotten"): Request the deletion of your data when it is no longer necessary.
- Right to restriction of processing: Request the restriction of processing under certain circumstances.
- Right to data portability: Receive your data in a structured, commonly used format.
- Right to object: Object to the processing of your data, including direct marketing.
- Right to withdraw consent: At any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.
7. How to Exercise Your Rights
You may exercise any of the above rights by sending an email to info@eneraq.com, indicating:
- Your full name and contact details.
- The right you wish to exercise.
- A copy of your identity document (national ID, passport, or equivalent) to verify your identity.
We will respond to your request within a maximum of 30 days.
8. International Data Transfers
As a general rule, your data will not be transferred outside the European Economic Area (EEA). If any international transfer were necessary, it would only be carried out to countries offering an adequate level of protection or with appropriate safeguards (standard contractual clauses approved by the European Commission).
10. Security Measures
Eneraq implements appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.
12. Changes to This Policy
Eneraq reserves the right to modify this Privacy Policy at any time. Changes will take effect upon publication on this website. We recommend that you review this page periodically.
Last updated: March 2026
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